CitNow, the app for repairers

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In the age of smartphones and apps that often provide an answer to our daily needs, there is a new app that is enjoying great success: we are talking about CitNow (click here), the application that enables communication and video sharing between bodyshops and customers. A way to win and retain customers by exploiting technology.
CitNow is an instrument born about ten years ago in England which only last year landed in Italy, through which a salesperson can create customised videos for customers or repairers, showing in real time all the operations being carried out from pre-sales to after-sales, including service stages.

CitNow: modes of use

The use of the app is very simple: after an enquiry, the salesman records the video and via the 'send' button forwards it to the customer, who receives an email with the link to the video. The same procedure can be carried out by the workshop when the car is repaired, with the technician showing the checks, the 'diagnosis' and the work to be carried out. CitNow is a tool based on trust, transparency and maximum customer involvement in decisions.

A technology that is in step with the times, given the higher internet traffic of the 80% and the increasing success of video logging. A tool that also reduces the number of visits to sales rooms or workshops. According to the data provided by those responsible for the application, since 2008 a total of 10.850.000 video, with 20.000 views per day. In Italyin 2016 alone, however, were 173.000 the films.

Many car manufacturers are using this app in Englandwhile in Italy is used by Volkswagen, Audi, Porsche and lately by Mercedes.


CitNow's success recognised by the Financial Times

The great success of this application, especially in the United Kingdomwas also recognised by the Financial Times. CitNowin fact, it was ranked 176th in theFT1000the ranking of the top 1000 fastest growing companies in Europe. In addition, the company was ranked 59th in the Sunday Times Hiscox Tech Track 100as one of the 20 fastest growing technology companies in 2016.

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Sviluppo Europa s.r.l.
Via Albricci, 9 - 20122 Milan
P.I. 10282190965
unique code: M5UXCR1
[email protected]


Province Register Office. chamber of commerce Milan Monza Brianza Lodi
Fiscal Code is the VAT number
REA number MI-2519496
Share Capital 10,000

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